The air conditioning unit made a disruptive noise, reminiscent of a semi-truck, hindering sleep. Cleanliness was also a concern. I found a dead cockroach and stained sheets in my room, which left much to be desired. Additionally, the breakfast hours were miscommunicated at check-in, causing confusion for early risers. Overall, the property appears in need of maintenance, with visible wear in various areas like the walls and bathroom, making the experience underwhelming.

pet-friendly policy, outdoor recreational access, spacious suite configurations

Cleanliness could use some major improvement!!! I encountered stained sheets, unpleasant odors, and dead bugs, none of which belong in a hotel!!! The air conditioning unit made disturbing noise that disrupted sleep!!!

i expected a comfortable stay but was greeted with a red stain on the sheet that looked like blood and a dead cockroach on the floor. and don’t get me started on the rudest front desk staff who woudl ve been much more helpful if they had offered me a room change.

The room was nice, but check-in took way too long with issues.

Spacious room met our needs perfectly, especially traveling with kids. The breakfast was impressive, with a variety of options that my family really enjoyed. Sharon and Cynthia, the ladies overseeing breakfast, were exceptionally kind and attentive. The beautiful Veterans Park behind the hotel was a great surprise, providing a lovely space to relax and walk with the kids. However, check-in was quite slow and we noticed a lack of friendliness at the front desk. The carpet in our room could’ve used a good vacuuming, and there were a few hairs on the sofa. Those small cleanliness issues could easily be improved for a better experience.

The suite was clean, well-stocked, and the location is awesome with restaurants nearby. Truly felt like home.

The staff really seemed to care and I appreciated how they accommodated my request for a ground floor room. Breakfast was packed with options, and the ladies who were serving were super friendly, quite a change from the front office staff.

It wasn't inexpensive if you catch my drift, but still worth it.

It was just a perfect match for a mini-break over the weekend in Florence with fantastic value. I liked how the staff showed us the rooms before checking in. Avoid peak breakfast hours to sidestep the rush.

the residence inn had a lovely outdoor pool area and beautifully landscaped gardens. breakfast was impressive with a variety of hot items and fresh fruit.

small kitchen utensils were not quite clean.

the only downside was the long check-in process. but the room was clean, breakfast had a lot of options, and staff were super pleasant and helpful. would stay again for sure.

Fantastic Stay with Exceptional Service!

Despite a rocky start with our first room, the staff quickly resolved the issue and made our stay comfortable. Sharon, the breakfast hostess, radiated positivity and made mornings delightful. Remember to try the delicious breakfast options offered. they truly enhance your experience here!